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The "Dear John" Letter Your Client is About to Send
By Mary Ann McLaughlin “Dear John (insert your company name here), We are terminating our contract with you….” And so begins the “Dear...
Lessons Learned from the Tortoise and the Hare
By Frank Costantino, Managing Partner “The salesman of quality is forever consistent. He’s solid. He sets the pattern for the entire...
Your Highest Return on Investment
By Mary Ann McLaughlin, Managing Partner How much time are your managers devoting to coaching? Numerous studies, including research from...
This Week It's All About You
By Mike Jacoutot, Managing Partner In 1999, I came across the following and it has had a profound impact on my business career: "When...
The Six Nightmare Words You Hate to Hear
By Mike Jacoutot, Managing Partner “I didn’t know you did that.” The six nightmare words every sales manager, VP and CEO hate to hear...
Why Culture Eats Strategy for Breakfast
By Mike Jacoutot, Managing Partner Too often, companies have a strategic plan, but do not have a culture plan. A company without a...
Where Will You Be in 90 Days?
By Mary Ann McLaughlin, Managing Partner We have all read novels written from two different points of view; the narratives where one...
Three Keys to Drive Growth with Net Promoter Score
By Mike Jacoutot, Managing Partner Loyalty. It is want we want in all relationships, right? Client relationships are no different. ...
Sometimes...Three is NOT a Crowd
By Frank Costantino Under the right timing and circumstances, choosing a 3rd party consultant to work with your organization can be a...
I Got This
By Mary Ann McLaughlin, Managing Partner “I Got This!” Your teammates want to know it. Your manager relies on it. You should be...
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