It happens all over the country in organizations every day. A top prospect suddenly emails a salesperson a Request for Proposal (“RFP”)...

In research conducted by HR Chally, 80% of customers who defected from their current supplier described themselves as satisfied or very...

Statistics and common sense tells us that it is easier to gain business from an existing customer than gain a new customer. This fact...

Everyone likes to talk about winning new customers, not losing them. The harsh reality is that companies lose major customers all the...

If you want to predict the future, study the past. The decade of the 70s saw the deterioration of American products and services;...

I cannot think any other evil which can succeed in destroying a culture’s heart more than workplace drama. Workplace drama is the grim...

In a competitive environment, where there are daily challenges to compete for customers, customer satisfaction is oftentimes seen as a...

On December 31st, I, like so many others made a resolution. My resolution was to workout 100 consecutive days until my 56th birthday on...

Recognized behavior gets repeated. Unrecognized behavior goes away. It is that simple. It works the same for school, sports or...

Have you ever played The Operator Game? You know, the game where one person makes a statement in the other player’s ear. They can only...