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A Customer Complaint is a Gold Brick
Have you ever been on the other end of an irate customer? Are your employees trained to handle conflicts consistently? As a CEO of two...
How Being the Same Makes You Different
By Mary Ann McLaughlin, Managing Partner “Ordinary things consistently done, bring extraordinary results” Keith Cunningham, Best-Selling...
Lessons Learned from the Tortoise and the Hare
By Frank Costantino, Managing Partner “The salesman of quality is forever consistent. He’s solid. He sets the pattern for the entire...
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