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A Customer Complaint is a Gold Brick
Have you ever been on the other end of an irate customer? Are your employees trained to handle conflicts consistently? As a CEO of two...
The Toughest Part of Sales Management
Being a sales leader is no small task. Being a great sales leader is a true accomplishment. Responsibilities are numerous, nevertheless,...
Why Sports Teams Run Better than Most Businesses
A couple of weeks ago at the Staffing Industry Executive Forum, I had the opportunity to listen to Jack Daly, author of Hyper Sales...
Cross-Selling and Teamwork: The Missing Link
By Mike Jacoutot, Managing Partner In my 34 years in business, I have never heard a customer or prospect say, “We want to increase the...
How Being the Same Makes You Different
By Mary Ann McLaughlin, Managing Partner “Ordinary things consistently done, bring extraordinary results” Keith Cunningham, Best-Selling...
The First 90 Days
Mike Jacoutot, Managing Partner So, you are in a new management role; congratulations on the assumed promotion! How do you maximize your...
The "Dear John" Letter Your Client is About to Send
By Mary Ann McLaughlin “Dear John (insert your company name here), We are terminating our contract with you….” And so begins the “Dear...
The Six Nightmare Words You Hate to Hear
By Mike Jacoutot, Managing Partner “I didn’t know you did that.” The six nightmare words every sales manager, VP and CEO hate to hear...
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